Gen Mobile runs on America's largest 5G and 4G LTE GSM Network*. Compatible phones include:

• Most unlocked 5G and 4G LTE VoLTE capable GSM network phones
• Most international phones from countries that run on GSM networks
• Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
• Most phones with SIM cards

Call 1 (833) 528-1380 or 1 (323) 638-5421 to speak with a Gen Mobile Customer Care representative from 7:00 a.m. to 5:30 p.m. PST daily if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).

You can buy 500MB of data for $5 online. You can also purchase data add-ons by calling Customer Care at 1 (833) 528-1380 or 1 (323) 638-5421 or use our free Gen Mobile Care app.

You will need to unlocked your phone prior to activating your Gen Mobile service.

The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad or by checking in your phone settings. Please note: Once you have requested for your carrier to unlock your phone, it may take up to 24 hours for your carrier to release the lock.

Gen Mobile plans include unlimited calling to 100+ countries and $2 per month of international credit.

Click here to view our unlimited 100+ countries list. Gen Mobile gives you $2 of international credit every month to make calls outside the 100+ countries. You can also purchase additional international credit in $5 increments. Click here to view our international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Gen Mobile provides direct-dial international calling. There is no need to dial any special codes or use a special calling app. To make international calls, simply dial the international country code followed by the international phone number. Note: You may need to dial the international dialing prefix for some countries. Gen Mobile does not have international roaming for any plans at this time. You cannot make international calls when you are outside of the U.S.A. International calls must be placed within the U.S.A.

Gen Mobile runs on America's largest 5G and 4G LTE GSM Network*. Compatible phones include:

• Most unlocked 5G and 4G LTE VoLTE capable GSM network phones
• Most international phones from countries that run on GSM networks
• Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones
• Most phones with SIM cards

Call 1 (833) 528-1380 or 1 (323) 638-5421 to speak with a Gen Mobile Customer Care representative from 7:00 a.m. to 5:30 p.m. PST daily if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com. Service plans purchased from authorized distributors do not qualify for the 7-day money back guarantee. Check with the authorized distributor for their service plan refund policy.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card or phone (if you purchased either).

You can buy 500MB of data for $5 online. You can also purchase data add-ons by calling Customer Care at 1 (833) 528-1380 or 1 (323) 638-5421 or use our free Gen Mobile Care app.

You will need to unlocked your phone prior to activating your Gen Mobile service.

The best way to determine if your phone is unlocked is by calling your current carrier and asking them to verify your phone’s status. You will most likely need to provide your account password and your phone’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad or by checking in your phone settings. Please note: Once you have requested for your carrier to unlock your phone, it may take up to 24 hours for your carrier to release the lock.

Gen Mobile plans include unlimited calling to 100+ countries and $2 per month of international credit.

Click here to view our unlimited 100+ countries list. Gen Mobile gives you $2 of international credit every month to make calls outside the 100+ countries. You can also purchase additional international credit in $5 increments. Click here to view our international rates. International credit can be purchased at any time by calling Customer Care or by using the Gen Mobile Care app.

Gen Mobile provides direct-dial international calling. There is no need to dial any special codes or use a special calling app. To make international calls, simply dial the international country code followed by the international phone number. Note: You may need to dial the international dialing prefix for some countries. Gen Mobile does not have international roaming for any plans at this time. You cannot make international calls when you are outside of the U.S.A. International calls must be placed within the U.S.A.