Gen Mobile’s wireless services run on one of America's largest 4G LTE/5G networks*.

If you are activating your phone on our GSM network, compatible BYOP phones and data devices¹ include:

• Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices¹

• Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile and Straight Talk phones and data devices

• Most phones with SIM cards

Other provider phones include:

iPhones purchased through Apple stores, big box stores (e.g. Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. T-Mobile, AT&T, Cricket):

• AT&T & T-Mobile: iPhone 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer

• Verizon: iPhone 5c and newer

Nexus devices purchased through Google Play, big box stores or carrier retail stores:

• AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL

• T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL

Other:

• Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play

• Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus, Note 8

• ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, Quest 5

• LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, G8 ThinQ

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative from 10 a.m. to 8:30 p.m. ET every day if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

¹Data devices must be GSM network compatible, free of contract, and without an unpaid balance.

If you have a 4G LTE unlocked GSM phone or data device and want to activate it on our GSM network, you’ll need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call 833-528-1380 or click here to chat with a customer care representative between the hours of 10 a.m. to 8:30 p.m. ET, 7 days a week.

All GSM SIM cards come with three different sizes:

• Standard SIM (15 x 25mm)

• Micro SIM (12 x 15mm)

• Nano SIM (8.8 x 12.3mm)

Carefully pop out the correct SIM card size compatible with your phone and install it in your phone. You can also call 833-528-1380 or click here to chat with a Gen Mobile customer care representative every day 7 a.m. to 5:30 p.m. PST to check coverage.

If your phone is not on the compatible phones list above, it’s not eligible for Gen Mobile's Bring Your Own Phone (BYOP) program at this time. Here are some other reasons why your phone may not be eligible for our BYOP program:

• Phones or data devices previously reported lost or stolen or have not met all financial eligibility checks (free from contract and has no unpaid balances) are not eligible

• GSM phones must be 4G LTE compatible and VoLTE friendly

You can buy a phone from Gen Mobile. Click here to shop our wide selection of name brand phones.

Any Gen Mobile phone plan is available when you Bring Your Own Phone. Click here to view our phone plans. Any Gen Mobile data plan is available when you Bring Your Own Device.

Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network. Click here to check coverage on our GSM network.

You can also call 833-528-1380 or click here to chat with a Gen Mobile customer care representative every day from 10 a.m. to 8:30 p.m. ET to check coverage.

If you’re not happy for any reason within the first seven (7) days your service was activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable) minus S&H. No questions asked! The 7-Day Money Back Guarantee only applies to customers who purchased their services or service plans online. Services or service plans purchased from authorized retailers or distributors do not qualify for the 7-Day Money-Back Guarantee. Check with the authorized retailers or distributors to see their refund policies.

Getting your money back is hassle-free. To request your 7-Day Money Back Guarantee refund, just call Customer Care at 833-528-1380 within seven (7) days from the date your service or service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable) and phone number handy when calling. Your refund will be processed after you return any SIM card and/or phone that you purchased from Gen Mobile with your service.

You will need to unlock your phone or data device before activating your Gen Mobile service.

If you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your device for free.

The best way to determine whether your device is unlocked is by calling your current carrier. You will most likely need to provide your account password and your device’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad. Please note: Once you have requested for the carrier to unlock your device, it may take up to 24 hours for the carrier to release the lock.

For more carrier tips about unlocking your device, visit our FAQs.

To bring your phone number to Gen Mobile, you will need the following account information:

• First and last name

• 10-digit phone number

• Account number

• Account porting PIN. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection

• Complete address

• ZIP code. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. the first 6 numbers of your phone number) as provided here. If you use a different ZIP code, the port may be delayed up to 48 hours. Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

To expedite your number transfer, we recommend the following:

• Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature

• Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the port-in process

• The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g. reported lost or stolen)

• For the Blue Network, you must use an AT&T compatible device — international devices will not work

• Do not submit a port-in for a number that was already ported within the last 48 hours

For help with porting your number, call 1-833-528-1380 or dial 611 from your Gen Mobile phone. To chat with us click here.

Do not cancel your existing account/service before you transfer your phone number. Your account/service needs to be active for the transfer to go through.

Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested ZIP code and area code availability in that ZIP code. You can also call Customer Care at 833-528-1380 to request a new number at any time.

Phone Orders

If you purchased a phone directly from Gen Mobile, your phone will arrive activated and ready to use out of the box. If you would like to delay your plan start date, please contact our Customer Care Team to delay the start of your plan.

Bring Your Own Phone — Activating on the GSM Network

If you have a 4G LTE unlocked GSM phone or data device and want to activate it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call 833-528-1380 or click here to chat with a customer care representative between the hours of 10 a.m. to 8:30 p.m. ET, 7 days a week.

If you would like to activate your phone or data device on our GSM network, make sure to purchase an unlocked GSM compatible phone or data device. Any unlocked 4GLTE and VoLTE capable AT&T, T-Mobile, Cricket Wireless, Simple Mobile and Straight Talk phone/data device that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network.  

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative every day from 10 a.m. to 8:30 p.m. ET, and we can check your device's compatibility.

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 6-12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless service without all the gimmicks.