Lifeline is a federal program that offers you a monthly discount of up to $9.25 on your phone or internet service if you qualify. If you live on Tribal lands, you could receive a discount of up to $34.25. You can apply this monthly discount to either landline or wireless service (but not both) through approved providers like Gen Mobile.

In most Gen Mobile-approved Lifeline states, you can use your $9.25 Lifeline discount to receive a free Talk, Text, and 4.5GB Data plan each month. In states with additional state and Tribal subsidies, Gen Mobile offers a higher-value plan. You can also apply your Lifeline discount toward any Gen Mobile prepaid plan and simply pay the difference (if there is a difference). With Gen Mobile, you’ll receive reliable nationwide coverage on America’s Largest 5G Networks.

You may be eligible for the Lifeline Program if you participate in specific government assistance programs such as SNAP or Medicaid or if your annual household income is at or below 135% of the Federal Poverty Guidelines (or as set by your state’s income limits). Visit our Lifeline Application Portal to learn more about eligibility and how to apply.

If you're a Gen Mobile wireless customer, visit our Lifeline Application Portal and select “Existing Customer” to check your eligibility. If approved, your Lifeline discount will be applied to your plan the next month.

If you qualify for Lifeline, you can bring your own phone, receive a free phone (subject to certain restrictions and availability), or select from a range of phone upgrades from top brands like Apple, Samsung, and Motorola.

Use our Compatibility Checker to see if your phone is compatible with Gen Mobile's 5G/4G networks. Gen Mobile supports most unlocked 5G/4G GSM phones, including devices from AT&T, T-Mobile, Cricket Wireless, Metro by T-Mobile, Simple Mobile, Ultra Mobile, Mint Mobile, and Straight Talk. Make sure your phone is carrier-unlocked before activating with Gen Mobile.

You’ll be asked to provide your full name, date of birth, the last four digits of your Social Security Number or Tribal ID number, and your home address.

The documents required may vary but often include a government I.D., proof of participation in a qualifying government benefit program and/or proof of income. If you use proof of income as a qualifier, you will need to provide a copy of your tax return, pay stubs, or other income documentation.

Please consult the Acceptable Documentation Guide (English and Spanish) to determine the documents you must provide when applying for Lifeline.

If you need help, contact Customer Care at (833) 528-1380 or click here to chat with a Care representative from 7:00 a.m. to 5:30 p.m. PT, 7 days a week.

To transfer your Lifeline benefit to Gen Mobile, simply apply online. If you have questions, contact Customer Care at (833) 528-1380 or click here to chat with us from 7:00 a.m. to 5:30 p.m. PT, 7 days a week. We'll handle the transfer for a seamless transition. Once complete, you'll enjoy free or discounted wireless service.

Log in to My Benefit Status to check the status of your Lifeline application.

Once your application is approved and you are enrolled in Lifeline, you will receive an email with a tracking number. You can expect to receive your SIM or phone within 3-7 business days, although shipping times may vary based on your region, weather conditions, and shipping logistics.  

Please note that Lifeline applications are typically approved within 20-30 minutes, but some may take up to 3 business days or more to process due to factors such as missing documentation or additional validation, which can delay your shipment.

After receiving your phone or BYOD SIM, follow the phone activation instructions provided in your shipment. Contact Customer Care at (833) 528-1380 if you need further assistance.

Lifeline is a federal program that offers you a monthly discount of up to $9.25 on your phone or internet service if you qualify. If you live on Tribal lands, you could receive a discount of up to $34.25. You can apply this monthly discount to either landline or wireless service (but not both) through approved providers like Gen Mobile.

In most Gen Mobile-approved Lifeline states, you can use your $9.25 Lifeline discount to receive a free Talk, Text, and 4.5GB Data plan each month. In states with additional state and Tribal subsidies, Gen Mobile offers a higher-value plan. You can also apply your Lifeline discount toward any Gen Mobile prepaid plan and simply pay the difference (if there is a difference). With Gen Mobile, you’ll receive reliable nationwide coverage on America’s Largest 5G Networks.

You may be eligible for the Lifeline Program if you participate in specific government assistance programs such as SNAP or Medicaid or if your annual household income is at or below 135% of the Federal Poverty Guidelines (or as set by your state’s income limits). Visit our Lifeline Application Portal to learn more about eligibility and how to apply.

If you're a Gen Mobile wireless customer, visit our Lifeline Application Portal and select “Existing Customer” to check your eligibility. If approved, your Lifeline discount will be applied to your plan the next month.

If you qualify for Lifeline, you can bring your own phone, receive a free phone (subject to certain restrictions and availability), or select from a range of phone upgrades from top brands like Apple, Samsung, and Motorola.

Use our Compatibility Checker to see if your phone is compatible with Gen Mobile's 5G/4G networks. Gen Mobile supports most unlocked 5G/4G GSM phones, including devices from AT&T, T-Mobile, Cricket Wireless, Metro by T-Mobile, Simple Mobile, Ultra Mobile, Mint Mobile, and Straight Talk. Make sure your phone is carrier-unlocked before activating with Gen Mobile.

You’ll be asked to provide your full name, date of birth, the last four digits of your Social Security Number or Tribal ID number, and your home address.

The documents required may vary but often include a government I.D., proof of participation in a qualifying government benefit program and/or proof of income. If you use proof of income as a qualifier, you will need to provide a copy of your tax return, pay stubs, or other income documentation.

Please consult the Acceptable Documentation Guide (English and Spanish) to determine the documents you must provide when applying for Lifeline.

If you need help, contact Customer Care at (833) 528-1380 or click here to chat with a Care representative from 7:00 a.m. to 5:30 p.m. PT, 7 days a week.

To transfer your Lifeline benefit to Gen Mobile, simply apply online. If you have questions, contact Customer Care at (833) 528-1380 or click here to chat with us from 7:00 a.m. to 5:30 p.m. PT, 7 days a week. We'll handle the transfer for a seamless transition. Once complete, you'll enjoy free or discounted wireless service.

Log in to My Benefit Status to check the status of your Lifeline application.

Once your application is approved and you are enrolled in Lifeline, you will receive an email with a tracking number. You can expect to receive your SIM or phone within 3-7 business days, although shipping times may vary based on your region, weather conditions, and shipping logistics.  

Please note that Lifeline applications are typically approved within 20-30 minutes, but some may take up to 3 business days or more to process due to factors such as missing documentation or additional validation, which can delay your shipment.

After receiving your phone or BYOD SIM, follow the phone activation instructions provided in your shipment. Contact Customer Care at (833) 528-1380 if you need further assistance.