Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network.*

If you are activating your phone on our GSM network, compatible BYOP phones and data devices ²  include:

• Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices ²
• Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phones and data devices
• Most phones with SIM cards

Other provider phones include:

iPhones purchased through Apple stores, big box stores (e.g. Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. T-Mobile, AT&T, Cricket):

• • AT&T & T-Mobile: 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer
  • Verizon: 5c and newer

Nexus devices purchased through Google Play, big box stores or carrier retail stores:

• • AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL
  • T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL

Other:

Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play

• • • Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus & Note 8
    • ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, & Quest 5
    • LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, & G8 ThinQ
    • ZTE - Blade Max 2s

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

² Data devices must be GSM network compatible, free of contract, and without an unpaid balance.

If you have a 5G/4G LTE unlocked GSM phone or data device and want to activate it on our GSM network, you will need to purchase a SIM card from Gen Mobile. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call or chat with us to activate your device.

All GSM SIM cards come with three different sizes:

• Standard SIM (15 x 25mm)
• Micro SIM (12 x 15mm)
• Nano SIM (8.8 x 12.3mm)

Carefully pop out the correct SIM card size compatible with your device and install it in the SIM slot. You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative 7:00 a.m. to 5:30 p.m. PST, 7 days a week, if you need help.  

Phones or data devices previously reported lost or stolen or have not met all financial eligibility checks (free from contract and has no unpaid balances) are not eligible.

You can consider buying a phone from Gen Mobile. Click here to shop our wide selection of name brand phones.

Any Gen Mobile phone plan is available when you Bring Your Own Phone. Click here to view our phone plans. Any Gen Mobile data plan is available when you Bring Your Own Device. Click here to view our data plans.

Gen Mobile offers nationwide 5G/4G LTE services on the nation's largest 5G GSM network. Click here to check coverage on our GSM network.*

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST to check coverage.

If you are not happy for any reason in the first seven (7) days your service or service plan is activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable) minus S&H. No questions asked! The 7-Day Money Back Guarantee only applies to customers who purchased their services or service plans on genmobile.com. Services or service plans purchased from authorized retailers or distributors do not qualify for the 7-Day Money Back Guarantee. Check with the authorized retailers or distributors to see their refund policies.

Getting your money back is hassle-free. To request your 7-Day Money Back Guarantee refund, just call Customer Care at (833) 528-1380 within seven (7) days from the date your service or service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. If you purchased and return a SIM card, your refund will be processed upon receipt of the SIM card.

You will need to unlock your phone or data device prior to activating your Gen Mobile service.

If you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your device for free.

The best way to determine whether your device is unlocked is by calling your current carrier. You will most likely need to provide your account password and your device’s IMEI number. You can get the IMEI on most phones by dialing *#06# on your keypad. Please note: Once you have requested for the carrier to unlock your device, it may take up to 24 hours for the carrier to release the lock.

For more carrier tips about unlocking your device, visit our FAQ page: https://www.genmobile.com/pages/unlock

Yes, after you purchase your phone, SIM kit and/or plan, you will receive an email after checkout with instructions on how you can provide us your number transfer information. You will need to provide us your phone number, account number, account address, and PIN code from your current carrier. You may need to contact your current carrier for this information.

Do not cancel your existing service before you transfer your phone number. Your account needs to be active for the transfer to go through.

Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested zip code and area code availability in that zip code. You can also call our Customer Care team to request a new number at any time.

If you would like to activate your phone or data device on our GSM network, make sure to purchase an unlocked GSM compatible phone or data device. Any unlocked 4GLTE and VoLTE capable AT&T, T-Mobile, Cricket Wireless, Simple Mobile, and Straight Talk phone and data device that passes all financial eligibility checks (free from contract and has no unpaid balance) can be activated on the Gen Mobile network.  

You can also call (833) 528-1380 or click here to chat with a Gen Mobile Customer Care representative everyday 7:00 a.m. to 5:30 p.m. PST and we can check your device's compatibility.

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless without all the gimmicks.