(M) = Unlimited to Mobile   (L) = Unlimited to Landline   (ML) = Unlimited to Mobile & Landline

Gen Mobile’s wireless services run on one of America's largest 4G LTE/5G networks*.

If you are activating your phone on our GSM network, compatible BYOP phones and data devices¹ include:

• Most unlocked 5G and 4G LTE VoLTE capable GSM-network phones or data devices¹

• Unlocked AT&T, T-Mobile, Cricket Wireless, Simple Mobile and Straight Talk phones and data devices

• Most phones with SIM cards

Other provider phones include:

iPhones purchased through Apple stores, big box stores (e.g. Best Buy, Walmart, Target, Costco) or wireless carrier retail stores (e.g. T-Mobile, AT&T, Cricket):

• AT&T & T-Mobile: iPhone 6, 6+, 6S, 6S+, SE, XS, XS Max, XR and newer

• Verizon: iPhone 5c and newer

Nexus devices purchased through Google Play, big box stores or carrier retail stores:

• AT&T & Verizon: Nexus 5, 5X, 6, 6P, Pixel, Pixel XL

• T-Mobile: Nexus 5X, 6, 6P, Pixel, Pixel XL

Other:

• Motorola - X Pure Edition, G4, G4 Play, G4 Plus, G5 Plus, E4, E4 Plus, Z2 Play

• Samsung - Special Edition of Galaxy S7, S7 Edge, S8, S8 Plus, Note 8

• ZTE - Warp Elite, Warp 7, Prestige, Blade Force, Tempo X, Blade Max XL, Blade Max 2s, Quest 5

• LG - V30s, V35 ThinQ, X Charge US 601 only, Stylo 4 Q710UL only, LG Stylo 5 LM-Q7720QM only, G7 Fit, G7 ThinQ, G8 ThinQ

You can also call 833-528-1380 or click here to chat with a Gen Mobile Customer Care representative from 7:00 a.m. to 5:30 p.m. PST every day if you need help checking your device compatibility.

Note: Your device must be unlocked, free from contract, and paid off before bringing it to Gen Mobile. Give your current carrier a call to check your device's status.

¹Data devices must be GSM network compatible, free of contract, and without an unpaid balance.

To bring your phone number to Gen Mobile, you will need the following account information:

• First and last name

• 10-digit phone number

• Account number

• Account porting PIN. Ask your carrier for the PIN that is needed to port your number and request the removal of any port protection

• Complete address

• ZIP code. When submitting the ZIP code, utilize the ZIP code associated with your area code and prefix (i.e. the first 6 numbers of your phone number) as provided here. If you use a different ZIP code, the port may be delayed up to 48 hours. Once you submit your number transfer request, it may take up to 48 hours for your current carrier to release your phone number.

To expedite your number transfer, we recommend the following:

• Call your carrier and verify your account information before starting the port-in process, pay off any balance due and remove any port protection feature

• Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the port-in process

• The device you are porting into must be network unlocked, paid off, 4G VOLTE compatible and not barred for any reason (e.g. reported lost or stolen)

• For the Blue Network, you must use an AT&T compatible device — international devices will not work

• Do not submit a port-in for a number that was already ported within the last 48 hours

For help with porting your number, call 1-833-528-1380 or dial 611 from your Gen Mobile phone. To chat with us click here.

Yes, you can request a new number when you call or chat to activate your phone. A new number will auto generate based on your requested ZIP code and area code availability in that ZIP code. You can also call Customer Care at 833-528-1380 to request a new number at any time.

If you’re not happy for any reason within the first seven (7) days your service was activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable) minus S&H. No questions asked! The 7-Day Money Back Guarantee only applies to customers who purchased their services or service plans online. Services or service plans purchased from authorized retailers or distributors do not qualify for the 7-Day Money-Back Guarantee. Check with the authorized retailers or distributors to see their refund policies.

Getting your money back is hassle-free. To request your 7-Day Money Back Guarantee refund, just call Customer Care at 833-528-1380 within seven (7) days from the date your service or service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable) and phone number handy when calling. Your refund will be processed after you return any SIM card and/or phone that you purchased from Gen Mobile with your service.

All new and pre-owned Gen Mobile phones purchased on genmobile.com come with our 7-Day Money Back Guarantee so you can buy with confidence. You have seven (7) days from the delivery date of your new or pre-owned phone to return it to Gen Mobile for a repair, exchange or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you and any normal wear-and-tear, cosmetic or aging damage to the phone while in your possession.

To repair, exchange or return your phone, please call Customer Care at 833-528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available) and phone number handy when calling. Your refund will be processed upon receipt of the phone.

Any unused services or service plans will be credited upon shipment of the replacement or repaired phone. Services or service plans and activation fee (if applicable) will be refunded under the 7-Day Money Back Guarantee (see our 7-Day Money Back Guarantee policy for services or service plans in the FAQ listed above).

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers require you to use Voice Over IP (VOIP) calling, download a special calling app, earn rewards by watching ads or filling out surveys, or prepay 6-12 months to receive a lower promo price. Gen Mobile leverages advances in telecom technology to bring you the absolute lowest prices on wireless service without all the gimmicks.

You can buy 500MB of 4G LTE data for $5 or 500 minutes for $5 at any time. You can also change to a plan that has more data or minutes at any time. Just call Customer Care at 833-528-1380 or use our free MyGenMobile App to purchase add-ons or to upgrade or downgrade your plan.

Yes, you can change your plan at any time using our free Gen Mobile Care app or by calling Customer Care at 833-528-1380. Gen Mobile gives you the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time.

If you purchased a 1 month plan, your plan price stays the same every month. If you purchased a 3 month plan, you can choose to renew at our 1 month plan price or at our 3 month plan price at the end of your three-month cycle. Your 1 month or 3 month plan price stays the same unless you upgrade or downgrade your plan.

Many of the phones compatible with Gen Mobile are already unlocked. However, if you’ve signed a 2-year contract or some type of annual contract, your phone is probably carrier-locked until you finish paying it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your phone for free.

The most reliable way to check whether your phone is unlocked and to request an unlock is to contact your current carrier. Below is the contact information for other carriers:

• • AT&T: Go here and request an unlock. Click here for more details.  

  • Verizon: Call 888-294-6804 to request an unlock. Click here for more details.  

  • T-Mobile: Call 877-746-0909 to request an unlock. Click here for more details.

  • Sprint: Call 855-639-4644 to request an unlock. Click here for more details.

  • Virgin: Call 888-322-1122 to request an unlock. Click here for more details.

  • Boost: Call 888-266-7848 to request an unlock. Click here for more details.  

  • Cricket: Call 800-274-2538 to request an unlock. Click here for more details.

If you are having difficulty with your unlock request, you can contact Gen Mobile at 833-528-1380 or click here to chat with a customer care representative between the hours of 7:00 a.m. to 8:30 p.m. ET, 7 days a week, and we’ll try to assist you with your request.

Please note: Once you have requested for the carrier to unlock your phone, it may take up to 24 hours for the carrier to release the lock.

For plans $10 and under, international credit can be purchased and used to make international calls. Click here to view international rates. International credit can be purchased at any time by calling Customer Care at 833-528-1380 or by using the Gen Mobile Care app.

Plans $20 and up include unlimited calling to 100+ destinations and $5 per month of international credit for plans $20-$30 and $10 per month of international credit for plans $40-$60. Click here to view our unlimited 100+ destinations list. To make calls outside of the 100+ destinations, you can purchase international credit. Click here to view international rates.

International credit can be purchased at any time by calling Customer Care at 833-528-1380 or by using the Gen Mobile Care app.

Please note: Gen Mobile does not have international roaming for any plans at this time. You cannot make international calls when you travel outside of the U.S.