If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card (if you purchased one).

All Gen Mobile new and pre-owned phones purchased on genmobile.com are backed by our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone is delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.

To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.

Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7 day money back service guarantee (see our 7 day money back service guarantee policy listed above).

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

Yes, you can buy 500MB of 4G LTE data at any time for $5 by calling Customer Care or by using our free Gen Mobile Care app.

Yes, you can buy 500 minutes for $5 at any time by calling Customer Care or by using our free Gen Mobile Care app.

Yes, with Gen Mobile, you have the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time using our free Gen Mobile Care app or by calling Customer Care.

Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.

Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, a Gen Mobile care representative will reach out to walk you through the activation steps. You can also call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation. Click here to activate your Sprint, Boost, or Virgin Mobile phone.

*To order a replacement SIM, click here. If you need a SIM for a Sprint phone that is not listed, please call 1-833-528-1830.

International credit can be purchased at any time in $5 amounts by calling Customer Care or by using the Gen Mobile Care app. Click here to view international rates.

All Gen Mobile plans include several additional free services, including Caller ID, Call Forwarding (optional), Call Waiting, 3-Way Conference Calling, Voicemail, Caller ID Block (optional), and International Direct Dial. Please contact our Customer Care Team to turn on the Call Forwarding and Caller ID Block features for free.

If you are not happy for any reason in the first 7 days your service plan is activated, Gen Mobile will refund your plan and activation fee (minus S&H). No questions asked! The 7-day money back guarantee only applies to customers who purchased their service plan on genmobile.com.

Getting your money back is hassle-free. To request your 7-day money back refund, just call our Customer Care Team at (833) 528-1380 within 7 days from the date your service plan is activated to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. Your refund will be process within 2-3 business days upon receipt of the SIM card (if you purchased one).

All Gen Mobile new and pre-owned phones purchased from our genmobile.com come with our 7-day money back guarantee so you can buy with confidence. You have (7) days from the date your new or pre-owned phone was delivered to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you; and does not cover any normal wear-and-tear cosmetic or aging damage.

To repair, exchange, or return your phone, please call our Customer Care Team at (833) 528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed within 2-3 business days upon receipt of the phone.

Any unused Services will be credited upon shipment of the replacement or repaired equipment. Service and activation fee will be refunded under the 7 day money back service guarantee (see our 7 day money back service guarantee policy listed above).

There's no catch with Gen Mobile. We believe saving money should be easy and hassle-free. Other carriers offer low cost wireless options but require you to use Voice Over IP (VOIP) calling which has poor sound quality; make you buy three months up front; or charge you an introductory price that expires after a few months. Gen Mobile leverages the latest online technologies to bring you the absolute lowest prices on wireless without all the gimmicks.

Yes, you can buy 500MB of 4G LTE data at any time for $5 by calling Customer Care or by using our free Gen Mobile Care app.

Yes, you can buy 500 minutes for $5 at any time by calling Customer Care or by using our free Gen Mobile Care app.

Yes, with Gen Mobile, you have the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time using our free Gen Mobile Care app or by calling Customer Care.

Your plan price stays the same every month unless you upgrade to a higher plan or downgrade to a lower plan.

International credit can be purchased at any time in $5 amounts by calling Customer Care or by using the Gen Mobile Care app. Click here to view international rates.

Yes, all Sprint, Boost, and Virgin Mobile phones can be activated on the Gen Mobile network as long as it is free of contract and has no unpaid balance. Your Sprint, Boost, or Virgin phone should already include a Gen Mobile compatible SIM card*. After you purchase your plan, call 1-833-528-1380 and a Gen Mobile customer care representative can assist you with immediate activation. Click here to activate your Sprint, Boost, or Virgin Mobile phone.

*To order a replacement SIM, click here to determine which SIM Kit (A, B or C) you need to order. If you need a SIM for a Sprint phone that is not listed, please call 1-833-528-1830.

All Gen Mobile plans include several additional free services, including Caller ID, Call Forwarding (optional), Call Waiting, 3-Way Conference Calling, Voicemail, Caller ID Block (optional), and International Direct Dial. Please contact our Customer Care Team to turn on the Call Forwarding and Caller ID Block features for free.