Gen Mobile Lifeline Terms and Conditions

General  | Lifeline  | CA LifeLine

GEN MOBILE LIFELINE TERMS & CONDITIONS

Version December 2023

Please carefully read these Lifeline terms and conditions (“LL Terms & Conditions”) and Our (a) Terms & Conditions, (b) Consumer Policies & Privacy Notice, (c) MyGenMobile App End User License Agreement; (d) Auto Pay Authorization, (e) International Long Distance (“ILD”) Consumer Agreement, (f) Global Unlimited Text Messaging, (g) Rate Plan, and (h) other terms,  rules, or policies as made available to You from time to time, which may apply to You when purchasing or using Our Gen Mobile-branded Lifeline products and/or services.  These LL Terms & Conditions may be amended or updated at any time and from time to time in Our sole and absolute discretion (effective immediately upon posting). 

When we say “We”, “Us”, “Our” or “Gen Mobile”, we mean DISH Wireless L.L.C. and when we say “You”, “Your”, and “User”, we mean a Gen Mobile-branded account holder or someone who uses our devices or services.

1.              Lifeline Program.  The Lifeline Program (“Lifeline”) is a government assistance program that provides discounted telephone services to eligible households funded by the Federal Universal Service Fund.  A household means adults and children who are living together at the same address as one economic unit. An economic unit includes all adults (persons at least 18 years old unless emancipated) contributing to and sharing the household’s income and expenses.  Only one discount per eligible household is permitted and is nontransferable to another person.  The discount is tied to a single, primary residential address.  You may transfer Your Lifeline discount from one carrier to another, but You cannot have this discount from multiple carriers.  Any household that violates the one discount per household rule or knowingly or willingly provides false information to obtain the Lifeline discount will lose its discount or will be banned from Lifeline and may be prosecuted by the government. 

2.              Applying for Lifeline.  You must complete an application form, provide supporting documents that demonstrate their household meets the eligibility requirements, and certify under penalty of perjury that they comply with the Lifeline rules.  The National Verifier administered by the Universal Service Administrative Company (“USAC”) will determine whether You meet the eligibility requirements to participate in Lifeline.  If You are seeking to qualify for Lifeline as an eligible resident of Tribal lands, You must live on federally recognized Tribal lands.

3.              Eligibility.  There are two ways to qualify for the Lifeline discount: Program-Based or Income-Based.  Program-Based qualification requires You or someone in Your household to be enrolled in a public assistance program such as Medicaid, SNAP, Supplemental Security Income (SSI), or other qualifying government programs.  Income-Based qualification requires Your household’s total annual gross income is at or less 135% of the Federal Poverty Guidelines.  You must show proof of participation in the program(s) or income.

4.              Lifeline Discounts.  All Lifeline plans will have at least 1,000 voice minutes and text messages and 4.5 GB of data.  No termination fee will be assessed if you discontinue Your Lifeline services.  If You believe You no longer qualify for Lifeline or are receiving more than one discount, please contact Gen Mobile Customer Care or Your state’s public utilities commission (the “Commission) within thirty (30) days of such event.  You will be subject to penalties if You fail to notify us or the Commission.

5.              Lifeline Services.  We offer Lifeline plans on a prepaid basis with a thirty (30) day cycle, on a non-discriminatory basis and only to households that are approved for Lifeline.  Gen Mobile’s Lifeline is only available for activation by customers who reside in an area where We have been designated as an Eligible Telecommunications Carrier (“ETC”).  We may, in Our sole discretion, add features and/or enhancements to Our Lifeline offerings in addition to the minimum service standards.  Unlimited talk and text does not mean unreasonable or commercial.  See below Our Lifeline wireless service plans.

6.              Activation Fees.  Gen Mobile may charge an activation fee.

7.              Annual Re-certification.  In order to keep Your Lifeline discount, You must re-certify that You are qualified to continue Your participation in the Lifeline.  You must recertify timely in response to a request for re-certification from USAC, otherwise You will lose Your discount and may be subject to regular retail rates. 

8.              De-Enrollment.  You or Your household may lose Your Lifeline discount for any of the following reasons: You or Your household no longer qualifies; You or Your household are receiving more than one discount; You do not use your Lifeline discounted services for thirty (30) consecutive days (Gen Mobile will notify You and You will have 15 days to use Your service to continue receiving the discount); You violate any of the Lifeline rules; or You do not timely re-certify.  You may request to de-enroll from our Lifeline.  Use of Your Lifeline means completing an outbound call or using data; purchasing additional minutes or data to Your plan; answering an incoming call from anyone other than Gen Mobile; answering a direct contact from Us and confirming You want to continue receiving the service; or sending a text message.

9.              Gen Mobile Lifeline Wireless Service Plans.

Other features applicable to the plans:

10.            State Specific Information.

• • • • Michigan
        • • Please contact the MPSC for help with unresolved questions or complaints at: https://www.michigan.gov/mpsc/consumer/complaints or 1-800 292-9555.
      • Pennsylvania
        • • Please contact the PA PUC, Bureau of Consumer Services for help with unresolved questions, or complaints at toll-free 1-800-692-7380, or use the Online complaint form found on the PUC website at: https://www.puc.pa.gov/complaints/informal-complaints/ 
      • Utah
        • • Utah-Specific Fact Sheet for Lifeline