Frequently Asked Questions - FAQs and Troubleshooting

Gen Mobile offers prepaid mobile service, so you won't need to sign an annual contract or undergo a credit check to benefit from our phone and plan deals. You won’t incur early termination fees, overage charges, or contractual obligations.

Gen Mobile provides nationwide coverage on three of America’s largest 5G networks.  Click here to check coverage in your area. You can also contact our Customer Care Team for assistance regarding coverage

Yes! To bring your phone number to Gen Mobile, you will need the following account information:

• First and last name

• 10-digit phone number

• Account number

• Account porting PIN (Ask your carrier for the number transfer PIN, also known as a porting PIN that is required to port your number, and request the removal of any port protection.)

• Complete address (including street number, street name, city, state, and 5-digit zip)

To expedite your number transfer to Gen Mobile, we recommend the following:

• Call your carrier and verify your account information before starting the number transfer/port process, pay off any balance due, and remove any number transfer/port protection feature

• Do not cancel your account with your original carrier until your number is transferred to Gen Mobile. Your number must be ACTIVE on your original carrier throughout the number transfer process

• Make sure the device you are bringing to Gen Mobile is network unlocked, paid off, 5G or 4G LTE compatible, and not barred for any reason (e.g., reported lost or stolen)

• Do not submit another number transfer/port request for a phone number already transferred within the past 48 hours. 

For assistance with transferring your phone number, contact our Customer Care Team.

Yes, you can request a new phone number when you call or chat to activate your phone. A new phone number will auto-generate based on your requested ZIP code and area code availability in that ZIP code. You can also contact our Customer Care Team to request a new number anytime.

All Gen Mobile plans include several free calling features, including unlimited calling to 100+ destinations, caller ID, call forwarding, Wi-Fi calling (if supported on your phone), call waiting, 3-way conference calling, voicemail, caller ID blocking, and international direct dial.

Please contact our Customer Care Team if you need help with call forwarding, Wi-Fi calling, caller ID blocking, or other features.

Wi-Fi calling is a service for Android and iOS smartphones that lets you make and receive phone calls over a Wi-Fi connection. It’s a perfect solution in areas without good service reception. It's simple to use, with no separate application or login required. Wi-Fi calling is free when calling a number in the U.S., the U.S. Virgin Islands, or Puerto Rico. International rates still apply for international numbers.

Please note: If you use Wi-Fi calling, you will use your monthly minutes if you are not on an unlimited calling plan.. If you are trying to conserve your minutes, we recommend connecting to Wi-Fi and using calling apps such as WhatsApp, Line, Facebook, or WeChat.

Here is how you check whether your phone supports Wi-Fi calling:

• Android Phones: Wi-Fi calling is supported on most current Android phones. To check if your phone supports Wi-Fi calling, go to Settings to look for the Wi-Fi calling option.

• iOS Phones: Wi-Fi calling is available on iPhone 10 and newer models.

Please contact our Customer Care Team if you need help with Wi-Fi calling.

Gen Mobile offers nationwide 5G/4G LTE services on three of America's Largest 5G Networks. Our networks work with most GSM unlocked phones. Our Orange Network is compatible with 2022 and newer Boost Mobile phones. Our Rose Network is compatible with most T-Mobile phones. Our Sky network is compatible with most AT&T phones. Click here to check coverage.

You can also contact our Customer Care Team to check coverage.

If you buy 3 months of service on Gen Mobile, you can save 10% to  25% on your monthly plan cost, depending on your chosen plan. Your monthly data balance does not roll over or is not combined during the 3-month plan period. Your monthly data allowance still expires every 30 days.

When you use your allotted plan data balance, your data service will stop working. You can purchase data add-ons or upgrade to a higher data plan anytime. Data add-ons can be purchased for $5 per 1GB through the MyGenMobile App or by contacting our Customer Care Team.

Please note that access to certain features depends on your phone's operating system.

• Basic phone: Group texts and picture/video messaging will not be available
• Android:  Group texts and picture/video messaging will not be available
• Apple: If connected to Wi-Fi, group text and picture/video messages can only be sent to other Apple devices (iPhone, iPad, Mac, etc.) using iMessage. If you do not have cellular data (and are not connected to Wi-Fi) and have iMessage turned on, you cannot send SMS text messages without disabling iMessage.

Our $20, $30, $40, $50, and $60 plans include roaming in Mexico and Canada.  

If you are traveling abroad in Mexico and Canada, our $20 and higher plans include 500 minutes, 500 texts, and 500MB of data. 

Yes, tethering/mobile hotspotting is available on all Gen Mobile plans. $10 to $40 plans can hotspot up to your monthly plan data balance. For example, the $20 plan includes 5GB of data, which can be used for tethering or surfing. The $50 plan includes 45GB of high-speed data, of which 10 GB can be used for tethering/mobile hotspot. The $60 plan includes 45GB of high-speed data, of which 20 GB can be used for tethering/mobile hotspotting. 

When your data plan balance runs out, your device can no longer be used as a Wi-Fi hotspot, and you won't be able to share data with any other device until your plan renews or unless you purchase add-on data.

Yes, you can call 911 even if you’re out of minutes or your plan expires.

Incoming calls will be deducted from your monthly plan minutes balance.

If you’re unsatisfied with your service for any reason within the first seven (7) days your service was activated, Gen Mobile will refund any unused services or service plans and activation fee (if applicable) minus shipping and handling. No questions asked! The 7-day money-back guarantee only applies to customers who purchased their services or service plans online. Services or service plans purchased from authorized retailers or dealers do not qualify for the 7-day money-back guarantee. Check with the authorized retailer or dealer to see their refund policies.

Getting your money back is hassle-free. To request your 7-day money-back guarantee refund, call Customer Care at (833) 528-1380 within seven (7) days of activating your service or service plan to open a Return Merchandise Authorization ("RMA") ticket. Please have your order number, ESN/IMEI number (if applicable), and phone number handy when calling. 

All new and pre-owned phones purchased on genmobile.com come with our 7-day money-back guarantee so that you can buy confidently. You have seven (7) days from the delivery date of your new or pre-owned phone to return it to Gen Mobile for a repair, exchange, or full refund (minus S&H). This return policy does not cover any water and/or accidental physical damage caused by you or any normal wear-and-tear, cosmetic, or aging damage to the phone while in your possession.

To repair, exchange, or return your phone, please call Customer Care at 833-528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Your refund will be processed upon receipt of the phone.

Any unused services or service plans will be credited upon shipment of the replacement or repaired phone. Services or service plans and activation fee (if applicable) will be refunded under the 7-Day Money Back Guarantee (see our 7-Day Money Back Guarantee policy for services or service plans in the above FAQ).

Phones purchased on genmobile.com include a 30-day limited warranty that covers any out-of-box defects. However, it does not cover water and/or accidental physical damage caused by you or any normal wear-and-tear, cosmetic, or aging damage to the phone while in your possession.

You have thirty (30) days from the delivery date of your phone to return it to Gen Mobile for an exchange or repair. To repair or exchange your phone, please call Customer Care at 833-528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Any unused services or service plans will be credited upon shipment of the replacement or repaired phone. Gen Mobile reserves the right to exchange the equipment with a similar model of equal value if the same model is not available.

Please check with the authorized retailer or dealer where you purchased your phone for their refund policies. 

Phones purchased from an authorized retailer or dealer include a 30-day limited warranty covering out-of-box defects. However, it does not cover water and/or accidental physical damage caused by you or any normal wear-and-tear, cosmetic, or aging damage to the phone while in your possession.

You have thirty (30) days from the purchase date of your phone to return it to Gen Mobile for an exchange or repair. To repair or exchange your phone, please call Customer Care at 833-528-1380 to open a Return Merchandise Authorization ("RMA") ticket. Please make sure to have your order number, ESN/IMEI number (if available), and phone number handy when calling. Any unused services or service plans will be credited upon shipment of the replacement or repaired phone. Gen Mobile reserves the right to exchange the equipment with a similar model of equal value if the same model is not available.

Wireless services are subject to local and federal taxes and regulatory telecom fees. You can contact the Customer Care Team to check tax amounts for your ZIP code.

We currently do not offer shared or family plans. It’s in the works!

We don’t rollover minutes or data to the next month. Your data is replenished every 30 days or whenever you pay to renew your plan. At Gen Mobile, we aim to offer the lowest-priced plans so you never have to pay for excess data or minutes you need. Or feel like you lost out when your rollover expires before you’ve used them all. We believe if you use less, then you should pay less. You can purchase data add-ons or upgrade to a higher plan if you need more data. If you need less data, you can downgrade your plan. We give you the flexibility to control your monthly costs and not get stuck with an annual contract like other carriers.

Call forwarding is one of the free features that is included with your Gen Mobile service.   

To set up call forwarding on an Android phone:

• Dial *72 followed by the 10-digit phone number you would like your calls forwarded to

• Press Talk, and you should hear an alert tone to signal that call forwarding is activated

To set up call forwarding on an iPhone:

To set up call forwarding on an iPhone, you can do the following: 

• Open Settings

• Tap Phone

• Tap Call Forwarding

• Toggle Call Forwarding on

• Tap Forward To

• Enter the number to which you want to forward calls

• Tap Back

• To disable it, toggle Call Forwarding off

To cancel call forwarding on an Android phone:

• Dial *73

• Press Talk, and you should hear an alert tone to signal that call forwarding is deactivated

You can buy more data or international talk credit anytime or change to a plan with more data. Call Customer Care or use our free MyGenMobile App to purchase add-ons, upgrade, or downgrade your plan.

Yes, you can change your plan anytime using our free MyGenMobile App or by calling Customer Care. Gen Mobile gives you the flexibility to upgrade to a higher plan or downgrade to a lower plan at any time.

If you purchased a 1-month plan, your price stays the same monthly. If you purchased a 3-month plan, you can choose to renew at our 1-month plan price or our 3-month plan price at the end of your three-month cycle. Your 1-month or 3-month plan price stays the same unless you upgrade or downgrade your plan.

Yes, but first, using our compatibility checker, you should check your phone’s compatibility with Gen Mobile’s Network. Gen Mobile is powered by three of America’s largest 5G networks. Our networks are compatible with most phones such as:

• AT&T, Cricket Wireless, Consumer Cellular, H20 Wireless, and US Mobile phones

• T-Mobile, Metro by T-Mobile, Mint Mobile, and Ultra Mobile phones

• Boost Mobile phones (2022 and newer)

• GSM unlocked phones

If you need help checking your device compatibility, call Customer Care or click here to chat with a Gen Mobile Customer Care representative.

Note: Before bringing your device to Gen Mobile, it must be unlocked, free from a contract, and paid off. Call your current carrier to check its status.

Yes, you’ll need to purchase a SIM card from Gen Mobile to activate your service unless you activate an eSIM with one of our authorized retailers. Click here to purchase your SIM card and plan. Once you receive your SIM card in the mail, just call Customer Care or click here to chat with a customer care representative. 

All SIM card orders come with three different SIM card sizes:

• Standard SIM (15 x 25mm)

• Micro SIM (12 x 15mm)

• Nano SIM (8.8 x 12.3mm)

Carefully pop out the SIM card from the SIM tray and replace it with the correct SIM card size compatible with your phone.

Here are some other reasons why your phone may not be eligible for our BYOP program:

• Phones or data devices previously reported lost or stolen, or have not met all financial eligibility checks (free from contract and have no unpaid balances,) are not eligible

• Phones must be 4G LTE or 5G compatible and VoLTE friendly

You can buy a phone from Gen Mobile. Click here to shop our wide selection of name-brand phones.

Yes, you can bring a Gen Mobile network compatible phone purchased elsewhere to activate on our network. However, it must be an unlocked device that passes all financial eligibility checks (free from contract and no unpaid balance). Use our device compatibility checker to verify. 

If you need help checking your device compatibility, call Customer Care or click here to chat with a Gen Mobile Customer Care representative.

If you signed a 2-year or annual contract, your phone is probably carrier-locked until you pay it off. Once you pay the remaining balance, your carrier is legally obligated to unlock your phone for free.

Signing up for Gen Mobile is fast and easy! Simply choose a Gen Mobile phone or BYOP Activation kit, a service plan, and complete your online order. To get started, click here.

Gen Mobile accepts Visa, MasterCard, and Discover credit cards. We also accept debit cards with a Visa or MasterCard logo.

Yes, our website is secure for online transactions. Our SSL certificate is provided by Let's Encrypt.

Standard shipping is $4.99 and takes 3-4 business days to arrive. When your items are shipped, you will receive an email notification. During checkout, you can also enter your phone number to receive shipping notifications via text message.

All orders will be shipped to the billing address associated with the credit card used to make the purchase. For security purposes, we cannot ship to a different address.

Please check the tracking number you received via email. If it has been more than 5 business days since you placed the order, please contact our Customer Care Team. Please be ready to provide the representative with your name and order number.

Every order includes special activation instructions in your package. If you need help activating your phone or SIM card, call Customer Care or click here to chat with a Gen Mobile Customer Care representative.

After checkout, you will receive an email requesting the following information below so we can submit a phone number transfer request to your current carrier. You may need to contact your current service provider to retrieve this information.

Phone Number Transfer Information:

• First Name of Account Holder

• Last Name of Account Holder

• Phone Number you are bringing to Gen Mobile

• Account Holder’s Address

• Account Number

• PIN Number of Account

To submit your number transfer information to Gen Mobile, you can email care@genmobile.com, call Customer Care, or click here to chat with a Gen Mobile Customer Care representative.

Your current carrier may not release your phone number to Gen Mobile for up to 48 business hours.

Do not cancel your existing account or service before you transfer your phone number. Your account or service must be active for the transfer to go through.

Yes, MyGenMobile App is Gen Mobile's free mobile self-service app. You can use it to manage your account 24/7. With a few taps and swipes, you can:

• Make a payment

• Check your data usage

• Change your plan

• Purchase more data and international talk credit

• And more!

Our free MyGenMobile App can be downloaded from the Apple app store and the Google Play store. Just search "MyGenMobile App" in either store to find the app or click on the links below:

• Google Play Store - MyGenMobile App

• Apple App Store - MyGenMobile App

Google Play is a trademark of Google LLC.

A 4-digit PIN code is assigned to your account during the activation process. Your 4-digit PIN code will also be included in a Gen Mobile welcome text message at the time of activation. If you don’t receive this welcome text or if you forget your PIN code, you can use the "forgot password" link on your MyGenMobile App login screen to have your 4-digit PIN code re-sent via text message, or a customer care representative can assist you with recovering it or setting up a new one. Call Customer Care or click here to chat with a Gen Mobile Customer Care representative.

For all options to pay for your plan, visit https://www.genmobile.com/easypay

You can sign up for AutoPay by visiting the home page of your MyGenMobile app and selecting the "Enroll in AutoPay" option. After confirming that the plan and payment method are correct, tap "enroll." Alternatively, you can contact the Customer Care Team to enroll in AutoPay. 

You can contact the Customer Care Team to change your phone number up to 2 times. There is a $10 fee for phone number changes thereafter.

You can purchase data or international talk credit add-ons through the MyGenMobile App or by contacting our Customer Care Team. Additional data can be purchased for $5 per 1GB, and international talk credit can be purchased in $5 amounts.

International calling tip: International talk credit can be used to make calls from the U.S. to international destinations. Click here to view rates by destination. All Gen Mobile plans include unlimited international calling to 100+ destinations. Click here to view the list of 100+ unlimited calling destinations. 

If you are on a plan $20 or higher, you can use your free $10 international talk credit to call destinations not on Gen Mobile’s unlimited 100+ destinations list. Once you use up your $10 international talk credit, you can purchase additional international talk credit add-ons in $5 amounts.

If you are on our $10 plan and want to call an international destination not on our unlimited 100+ destinations list, you can purchase additional international talk credit add-ons in $5 amounts.

When your plan expires for nonpayment, it will switch to our Gen Mobile Text Freebie* Grace Period plan, which gives you 15 days of free unlimited nationwide and international text messaging service. Your calling service will be suspended. On the 16th day, your text service will also be suspended, your Gen Mobile account will be terminated, and you’ll lose your phone number.

Please purchase a monthly service plan before the 15th day to ensure your Gen Mobile account and phone number are not terminated.

Add-ons will expire and cannot be purchased during the 15-day text freebie period. You must have an underlying monthly service plan to purchase add-ons.

For all payment options, visit https://www.genmobile.com/easypay . You can also pay for your plan by calling *611 on your Gen Mobile phone.

*Note that the Gen Mobile Text Freebie plan is for individual SMS texts only (no MMS, including images, videos, and group messages).

To make a payment for your plan, select the “Make a Payment” button in the home page of the MyGenMobile App. You can also pay for your plan by calling *611 on your Gen Mobile phone.

*Note that the Gen Mobile Text Freebie plan is for individual SMS texts only (no MMS, including images, videos and group messages).

*Note that the Gen Mobile Text Freebie plan is for individual SMS texts only (no MMS, including images, videos, and group messages).

You have 15 days from the day your monthly service plan expires before you lose your Gen Mobile phone number and your account is terminated.

For example, if your plan expired on July 31, and you do not renew your plan or change to another Gen Mobile paid plan, you’ll lose your phone number on Aug. 15. 

You can check your minutes/data balance through the MyGenMobile App by navigating to the homepage/dashboard. You can also contact the Customer Care Team to check your minutes/data balance.

Your data and minute balance is replenished every 30 days, or if you decide to renew your plan and make your plan effective before your 30-day plan cycle ends.. If your current plan is still active and you need more data, you can purchase data add-ons through the MyGenMobile App or through our Customer Care Team.

After your phone is activated on Gen Mobile’s network, you can access voicemail by pressing and holding the 1 key on the dial pad. If this does not work for you, simply follow these steps:

Android phones

To set up voicemail on an Android phone, you can open the Phone app, dial 1, and follow the voice prompts. You can also set up voicemail through your phone's settings. 

Steps for setting up voicemail 

• Open the Phone app

• Tap the Keypad tab

• Press and hold the 1 key to call your voicemail service

• Follow the voice prompts to set up your voicemail

• Disconnect the call

Steps for setting up voicemail through your phone's settings 

1. Open Settings

2. Go to Call Settings

3. Tap Voicemail setup

4. Select your carrier

5. Enter your voicemail number

6. Dial 1

7. Follow the voice prompts

Apple phones 

The first time you tap Voicemail, you’re asked to create a voicemail password and record your voicemail greeting.

1. Go to the Phone app on your iPhone.

2. Tap Voicemail, then tap Set Up Now.

3. Create a voicemail password.

4. Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.

If you want to turn your voicemail OFF or need assistance setting up your voicemail, please contact our Customer Care Team.

If you are on our $10 plan, enjoy unlimited calling to 100+ destinations as part of your plan features.  Click here to view the list of 100+ unlimited calling destinations. To make calls to international destinations beyond our unlimited 100+ destinations, purchase additional international talk credit add-ons in $5 increments through the MyGenMobile App or call our Customer Care Team. Click here to view international rates.

If you are on a plan $20 or higher, enjoy unlimited calling to 100+ destinations as part of your plan features.  Click here to view the list of 100+ unlimited calling destinations. To call international destinations outside of our 100+ destinations list, you can use your FREE $10 international talk credit. Once you use up your $10 international talk credit, you can purchase international talk credit add-ons in $5 increments through the MyGenMobile App or call our Customer Care Team. Click here to view international rates.

Note: Unlimited calling to 100+ destinations is for unlimited calls to the first 20 unique international phone numbers called per month.

Yes, plans $20 and up include 500 minutes, 500 text messages and 500 MB of data per month when traveling abroad in Canada or Mexico.  

Your international talk credit balance is automatically announced to you at the beginning of every international call you dial. The home page of the MyGenMobile App will also show your remaining international talk credit balance.

If you are on Gen Mobile's $10 plan, you’ll need international talk credit to place an international call to destinations that are not on our unlimited 100+ list.  Click here to view the list of 100+ unlimited calling destinations. 

If you purchased international talk credit and cannot make an international call, you may not have enough credit remaining. Click here to view the rates per minute of the destination you are attempting to call. Purchase international talk credit add-ons in $5 increments through the MyGenMobile App or call our Customer Care Team. 

If you still have issues, contact the Customer Care Team for assistance.

With Gen Mobile’s Unlimited Global Texting, you can text anyone in the United States and over 180 other international destinations as much as you want. Just be sure you're in the U.S. when sending and receiving texts. To send multimedia service (MMS) messages (i.e., audio, picture, or video), you must have data on your plan to support these messages.

Sending a Text Message to Someone in the United States

To send a text message to someone in the U.S., simply enter their 10-digit wireless phone number. (e.g. 111-555-2345)

Sending a Text Message to Someone Outside of the U.S.

To send an international text message to someone outside of the U.S., you must enter the international access code, followed by the country code and the mobile handset number. (e.g., 011-44-555-111-2222)

Receiving a Global Text

When you receive a global text message, the handset will display the international mobile number (including the appropriate international access code). You can reply to the message as usual; you will not have to enter the destination address or add the access code when replying.

Message Length

Global texts can be up to 160 characters.

International Destinations

Click here to search destinations that support Gen Mobile’s Unlimited Global Texting. Note: Texting to Canada is the same as texting a U.S. number. The country code is simply 1. 

If you are unable to send MMS, group messages or picture messages, please check the following:

Make sure you have an active plan and a data balance. You need data to send MMS, group, video or picture messages. You may purchase data add-ons through the MyGenMobile App or call our Customer Care Team. 

If you have a data balance and cannot send MMS, group messages, or picture messages, you must manually configure the phone's APN settings. Configuring these settings will enable you to send and receive multimedia service (MMS) messages.

Visit apn.genmobile.com for instructions on updating your device's APN settings and determining which settings are correct for your phone. Follow the prompts and select 'Check APN by Telephone Number'. Enter the settings that are displayed.

Leave all other settings blank.

If you are unable to connect to the Internet using your mobile data, please check the following:

Do you have an active plan with data? How much data balance do you have left? If you no longer have data balance, you need data to access the Internet using your mobile data. You may purchase data add-ons through the MyGenMobile App or at https://www.genmobile.com/pages/easypay 

If you have a data balance and cannot access mobile data, you’ll need to configure the phone's APN settings manually. Configuring these settings will enable you to use data.

Visit apn.genmobile.com for instructions on updating your device's APN settings and determining which settings are correct for your phone. Follow the prompts and select 'Check APN by Telephone Number'. Enter the settings that are displayed.

If you have data balance, updated/verified your APNs and are still unable to access mobile data, try to turn off your phone, remove the SIM card for 30 seconds, insert the card in the phone and switch it back on. If that still doesn't work, make sure of the following:

• Airplane mode is turned OFF

• Data roaming is OFF

• Cellular data is ON, and Wi-Fi is OFF

If that still doesn't solve the issue, try deleting the cache, cookies, and history of your browser. 

All Gen Mobile plans are mobile hotspot capable. On plans $10 to $40, you can connect other internet-capable devices, such as a tablet, computer, and TV, to your mobile hotspot. Data pulls from your plans' high-speed data allotment. The $50 plan includes a 10GB mobile hotspot limit, and the $60 plan includes a 20GB mobile hotspot limit. Data pulls from your plans' high-speed data allotment.

Yes, each year, USAC or your state (California, Oregon, Texas) requires you to verify your Lifeline eligibility. If you successfully recertify, no further action is needed. If you do not correctly recertify, you'll receive a 60-day notice to recertify your Lifeline benefit.

You can recertify online, by mail, or by phone. If proof is required, send it to the Lifeline Support Center; otherwise, call the recertification hotline.

If you no longer meet the eligibility requirements, you will lose your Lifeline benefit and may be required to pay applicable charges to keep your service active. Gen Mobile will help you quickly transition to a monthly prepaid plan to avoid service interruptions.

You may lose your Lifeline benefit for a few reasons, resulting in the disconnection of your Lifeline phone service. These reasons include failing to recertify your Lifeline benefit within the 60-day notice window, losing your eligibility (e.g., you no longer participate in the government assistance program or your income is above the income threshold), or not using your Lifeline benefit at least once every 30 days and failing to cure the nonusage within 15 days. We'll notify you through text message and email if you have not used it for 30 days. If you receive our non-usage notice, use your Gen Mobile Lifeline service within 15 days or confirm with us that you still want to keep your Lifeline benefit.  Please contact Customer Care at (833) 528-1380 or click here to chat 

Gen Mobile encourages the proper recycling of all electronic devices. If you have an unwanted device, we appreciate your participation in any of the following recycling programs. Together, we can make the world a cleaner place!

Before recycling your phone, if it’s still working, go to the Settings menu, select Factory Data Reset, and follow the prompts to erase your data.

Wireless Alliance

Gen Mobile and the Wireless Alliance have teamed up to provide a free option for recycling your device. Simply call 1-866-366-5791 to receive a free shipping label and a free container (if needed). Place your device in any envelope or box (or one requested), print out/affix the label, and ship it back by placing it in the mail.

Best Buy

Find a Store near you and call to ensure they participate in the electronics recycling program before dropping off your device.

Earth911

If the above options aren’t convenient, please visit Earth911 to find an e-waste recycling facility near you. Earth911 provides a searchable database of recycling vendors in your area.