The MyGenMobile App is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in AutoPay, purchase additional minutes, data, and international calling credits and more. Click on the Google Play or Apple App store icon to download the free MyGenMobile App.

The MyAccount Portal is a convenient web portal for managing your account online. With Gen Mobile's MyAccount Portal, you can view and manage your account information, monitor your usage and bills in real-time, make payments and renew plans, access support through comprehensive resources and customer service options, and more. Designed with user-friendliness in mind, the MyAccount Portal ensures you have all the tools you need to manage your account efficiently and effectively. Simply log in from any desktop or laptop with internet access to take control of your account management today.

The MyGenMobile App is Gen Mobile’s free self-service app. With a few taps and swipes, you can manage your account anytime anywhere! Make payments, check minutes and data usage, change plans, enroll in AutoPay, purchase additional minutes, data, and international calling credits and more. Click on the Google Play or Apple App store icon to download the free MyGenMobile App.

The MyAccount Portal is a convenient web portal for managing your account online. With Gen Mobile's MyAccount Portal, you can view and manage your account information, monitor your usage and bills in real-time, make payments and renew plans, access support through comprehensive resources and customer service options, and more. Designed with user-friendliness in mind, the MyAccount Portal ensures you have all the tools you need to manage your account efficiently and effectively. Simply log in from any desktop or laptop with internet access to take control of your account management today.

Dial 611 from your Gen Mobile phone or (833) 528-1380 from another phone and a Customer Care representative can help you renew your plan or purchase additional minutes, data, and international calling credits. Customer Care Phone Hours: 7:00 am to 5:30 pm PST everyday

Find an authorized ePay, Emida, VidaPay, SoftPayPlus, or InComm retailer to renew your plan or purchase additional minutes, data and international calling credits with cash. To find a location near you, call 611 from your Gen Mobile phone, dial (833) 528-1380 from another phone, or chat with us. Our Customer Care reps are available via phone or chat 7:00 am to 5:30 pm PST everyday.

You can also redeem a PIN 24/7 by calling (833) 528-1380, press 1 for English or 2 for Spanish, then press 4 for Top Ups and follow the automated voice prompts.

Click here to renew your plan or purchase additional minutes, data and international calling credits with a credit card (Visa, Mastercard, or Discover), or PayPal.